@extends('layouts.app') @section('title', 'Communication Center') @section('content')
Omnichannel customer engagement
WhatsApp, SMS and email messages with complete delivery history.
{{ ucfirst($channel) }} Messages
{{ $channelCounts[$channel] ?? 0 }}
Logged communications
Failed Delivery
{{ $failedCount }}
Needs provider review
Queue a message for the configured provider.
Use variables such as @{{customer_name}} and @{{application_number}}.
Auditable message history across all channels.
| Time | Channel | Recipient | Message | Linked Record | Status |
|---|---|---|---|---|---|
| {{ $log->created_at->format('d M Y') }}{{ $log->created_at->format('h:i A') }} | {{ ucfirst($log->channel) }} | {{ $log->recipient ?: 'Not recorded' }}{{ $log->direction }} | {{ $log->subject ?: str($log->message ?: $log->summary)->limit(60) }}{{ str($log->message ?: $log->summary)->limit(90) }} | {{ $log->customer?->full_name_en ?? $log->application?->application_number ?? 'General message' }}{{ $log->user?->name ?? 'Automation' }} | {{ ucfirst($log->status) }} |
@No communications yet Compose the first customer message or connect a provider. | |||||