@extends('layouts.app')

@section('title', 'Ticket #' . $ticket->ticket_code)

@section('content')
<div class="max-w-3xl mx-auto space-y-6">
    <div class="flex items-center justify-between">
        <div>
            <h1 class="text-xl font-bold text-slate-900 dark:text-white">Support Ticket #{{ $ticket->ticket_code }}</h1>
            <p class="text-xs text-slate-500">Tenant: <strong>{{ $ticket->tenant->company_name }}</strong> • Priority: {{ ucfirst($ticket->priority) }}</p>
        </div>
        <a href="{{ route('platform.support') }}" class="px-4 py-2 bg-slate-200 dark:bg-slate-700 text-slate-700 dark:text-slate-200 font-semibold text-xs rounded-xl">Back to Tickets</a>
    </div>

    <!-- Ticket Description Card -->
    <div class="bg-white dark:bg-slate-800 rounded-3xl p-6 border border-slate-200 dark:border-slate-700 shadow-sm space-y-3 text-xs">
        <h3 class="font-bold text-slate-900 dark:text-white text-sm">{{ $ticket->subject }}</h3>
        <p class="text-slate-700 dark:text-slate-300 leading-relaxed">{{ $ticket->description }}</p>
        <span class="text-[10px] text-slate-400 font-mono block pt-2 border-t border-slate-100 dark:border-slate-700">Reported: {{ $ticket->created_at->format('d M Y, h:i A') }}</span>
    </div>

    <!-- Replies Feed -->
    <div class="space-y-4 text-xs">
        @foreach($ticket->replies as $reply)
            <div class="p-4 rounded-2xl {{ $reply->is_internal_note ? 'bg-amber-50 dark:bg-amber-950/40 border border-amber-200 dark:border-amber-800' : 'bg-white dark:bg-slate-800 border border-slate-200 dark:border-slate-700' }} shadow-sm space-y-2">
                <div class="flex items-center justify-between">
                    <span class="font-bold text-slate-900 dark:text-white">{{ $reply->user->name }}</span>
                    @if($reply->is_internal_note) <span class="px-2 py-0.5 rounded bg-amber-200 text-amber-900 font-bold text-[10px]">Private Staff Note</span> @endif
                </div>
                <p class="text-slate-700 dark:text-slate-300">{{ $reply->message }}</p>
                <span class="text-[10px] text-slate-400 font-mono block">{{ $reply->created_at->diffForHumans() }}</span>
            </div>
        @endforeach
    </div>

    <!-- Reply Form -->
    <form action="{{ route('platform.support.reply', $ticket->id) }}" method="POST" class="bg-white dark:bg-slate-800 rounded-3xl p-6 border border-slate-200 dark:border-slate-700 shadow-sm space-y-4 text-xs">
        @csrf
        <div>
            <label class="block font-bold mb-1">Post Response</label>
            <textarea name="message" required rows="3" placeholder="Write response to tenant..." class="w-full p-3 bg-slate-50 dark:bg-slate-900 border border-slate-300 dark:border-slate-700 rounded-xl"></textarea>
        </div>

        <div class="flex items-center justify-between">
            <label class="flex items-center space-x-2 rtl:space-x-reverse cursor-pointer">
                <input type="checkbox" name="is_internal_note" value="1" class="w-4 h-4 text-amber-600 rounded">
                <span class="font-semibold text-slate-700 dark:text-slate-300">Internal Private Note (Hidden from Tenant)</span>
            </label>

            <button type="submit" class="px-6 py-2 bg-sky-600 hover:bg-sky-700 text-white font-bold rounded-xl shadow-sm">Send Response</button>
        </div>
    </form>
</div>
@endsection